We're here to help
Real people, real answers. We respond within one business day. Reach us by email, browse the docs, or open a ticket right inside HubSpot.
Email support
Email our team and we'll help you get unstuck — billing, setup, a specific tool, anything.
support@useonespot.io →We respond within one business day.
Documentation
Step-by-step setup guides and a help doc for every tool, available any time.
docs.useonespot.io →Self-serve, 24/7.
In-app support inbox
Once installed, open a ticket from the OneSpot support card right inside HubSpot — no separate login.
Get started →Included free on every install.
Email us anytime
We respond within one business day.
Common questions
How do I get help with billing or a charge?
Email support@useonespot.io and we'll respond within one business day. If you believe you were charged in error, please contact us before disputing with your card issuer — we resolve documented billing errors with a full refund. See our refund policy for details.
Can I get a refund?
Yes — new Pro and Premium subscriptions are refundable in full within 14 days of the initial charge. Full terms, including credit packs and cancellation, are on our refund policy page.
How do I cancel?
You can cancel anytime from the OneSpot Settings card in HubSpot. Cancellation stops the next billing cycle; your subscription stays active through the end of the period you already paid for.
How do I install OneSpot?
OneSpot installs from the HubSpot Marketplace in a couple of clicks and starts free. See the get-started guide for the full walkthrough.