Clear, fair refunds
Here's exactly when you can get a refund, what's eligible, and how to request one. Questions about a specific charge? Email us first — we'd rather fix it directly.
Last updated: June 2026
Subscriptions (Pro and Premium)
New subscriptions can be refunded in full within 14 days of the initial charge — no questions asked. After 14 days, subscriptions are non-refundable and remain active until the end of the current billing period. To request a refund, email support@useonespot.io.
Credit packs
Credit-pack purchases are refundable in full within 14 days of purchase, provided no credits from that pack have been consumed. Once any credits have been spent against a pack, that pack is non-refundable.
Cancellation
You can cancel your subscription at any time from the OneSpot Settings card in HubSpot. Cancellation stops the next billing cycle. Your subscription stays active until the end of the period you have already paid for.
Disputes
If you believe you have been charged in error, please email support@useonespot.io before initiating a dispute with your card issuer. We respond within one business day and will resolve documented billing errors with a full refund.
Third-party (bring-your-own-key) services
Tools that connect your own third-party accounts (for example Twilio, Hunter, Apollo, Google Ads, or Stripe) are billed directly by those vendors under your own accounts. OneSpot does not charge for, resell, or mark up those services, and they fall under each vendor’s own refund terms — not this policy.
Need a refund or have a billing question?
We respond within one business day.
These refund terms apply to all OneSpot subscription and credit-pack purchases. See also our Terms of Service and Privacy Policy.